B Wyze ITIL® Insider

Below are links to a set of comprehensive notes on the ITIL v3 Foundation course:

http://bwyzedemo.com/itilinsider/ITILv3_StudyNotes_ExamTips.doc

http://bwyzedemo.com/itilinsider/ITILv3_StudyNotes_Module1.doc

http://bwyzedemo.com/itilinsider/ITILv3_StudyNotes_Module2.doc

http://bwyzedemo.com/itilinsider/ITILv3_StudyNotes_Module3_CSI.doc

http://bwyzedemo.com/itilinsider/ITILv3_StudyNotes_Module3_SD.doc

http://bwyzedemo.com/itilinsider/ITILv3_StudyNotes_Module3_SO.doc

http://bwyzedemo.com/itilinsider/ITILv3_StudyNotes_Module3_SS.doc

http://bwyzedemo.com/itilinsider/ITILv3_StudyNotes_Module3_ST.doc

http://bwyzedemo.com/itilinsider/ITILv3_StudyNotes_Overview.doc

http://bwyzedemo.com/itilinsider/ITILv3_StudyNotes_ReadMe.doc

Good Luck!

Hi All,

This is MIke. I created the notes above.

Please read the following before clicking on the actual links above so you'll know what order to view the documents in.

---------------------------

HOW TO USE THESE ITIL VERSION 3 STUDY NOTES

Hi All,


If you’re reading this, you’ve stumbled upon the best study notes you’ll find for ITIL version 3. I wrote these notes, and by studying from them, I scored 90% (I got 4 wrong out of 40 on the exam). Still not convinced that these notes are the best? Wow – you’re hard to convince…best of luck…


If you’re still interested, here’s how to use the notes:

1. Order in which you review these study materials:

Overview (a mapping of the Processes/Subprocesses/Functions)
Module 1
Module 2
Module 3 – SS ( Service Strategy )
Module 3 – ST ( Service Transition )
Module 3 – SD ( Service Design )
Module 3 – SO ( Service Operation )
Module 3 – CSI ( Continuous Service Improvement )
Overview ( a mapping of the Processes / Subprocesses / Functions )

2. The first page of every note contains a list of constructs (processes/functions/etc.) that may be tested. If you can go through the first page of every document and answer/define/understand the constructs without looking at the answers listed on the subsequent pages, you’re ready to move onto the next document.

3. While these notes are close to a complete study guide, keep in mind that getting answers wrong on the practice tests is an invaluable exercise which will help you determine the constructs you still need to figure out. For example, I thought I knew what a ‘workaround’ was, but I had to get it wrong on the practice exam to figure out I needed to understand/memorize ITIL’s definition.


Best of luck! If you have any questions, simply post them on the forum and I'll try to answer them.

Your friend in ITIL!

Michael Jagdeo
mj@bwyze.com